Rental Terms

LuxCar provides a premium car rental service. By booking a vehicle, the customer accepts these rental terms, any special terms applying to the booking, and the terms stated in the booking confirmation.

These terms apply to all LuxCar vehicle rentals, whether the renter is a private individual, a company or another organisation. Where the renter is a company or another organisation, the person making the booking warrants that they are authorised to make the booking on its behalf.

Where the renter is a company or another organisation, the renter is responsible for ensuring that the drivers it names meet the requirements set out in these terms and comply with the terms of the rental. The renter is liable for the actions of its named drivers to the extent provided in these terms or in applicable law.

For consumer customers, these terms apply within the limits of mandatory Finnish legislation. Nothing in these terms limits the rights a customer has under mandatory law.

The rental agreement consists of these rental terms, the booking confirmation, any written special terms concerning the booking, and the documents drawn up at vehicle handover and return.

In the event of a conflict between the documents, a written special term concerning the booking and the booking confirmation take precedence over these general rental terms to the extent they are intended to deviate from the general terms.

A term contrary to mandatory legislation does not limit the customer's statutory rights.

The main driver must be at least 21 years of age and have at least one year of driving experience with vehicles driven on a category B licence or larger vehicles.

The main driver must present a valid driving licence and, on request, a passport or identity card. The driving licence must be written in English or use the Latin/Roman alphabet. If the licence is not in English or does not use the Latin/Roman alphabet, an International Driving Permit (IDP) is required in addition to the original licence.

It is the customer's responsibility to ensure that the driving licence is valid in Finland and that local legislation does not require an IDP or another supplementary document.

If the customer arrives at handover without the required driving licence, proof of identity or, where required, an IDP, the booking cannot be fulfilled and rental charges paid in advance are not refunded.

An additional driver must meet the same driving-entitlement requirements as the main driver. The additional driver must present a valid driving licence and, on request, a passport or identity card, and may drive only after LuxCar's approval.

A booking is confirmed once the rental charge has been paid in full. This also applies to bookings paid by invoice: the booking is confirmed only when the invoice has been paid.

The rental charge must be paid before the vehicle is handed over.

Payment may be made with debit and credit cards accepted by LuxCar, by invoice or by bank transfer. Cash is not accepted.

The security deposit is €500, unless a higher amount is stated in the vehicle-specific special terms.

Only a valid credit card in the main driver's name is accepted for the deposit. Debit cards are not accepted for the deposit.

The card must remain valid for at least two months after the agreed end date of the rental and must have sufficient available credit for any post-rental charges.

The deposit does not limit any payment obligation the customer may have under law or contract.

After the rental, LuxCar may charge documented costs attributable to the customer, such as missing fuel, excess kilometres, tolls and other road-use charges, traffic and parking charges, private parking-control fees, overload fees, approved additional services, damage for which the customer is liable, costs arising from lost keys, extra cleaning, and other costs under these terms.

LuxCar charges only reasonable costs for which the customer is liable and can, on request, provide an account of the basis for the charge.

The vehicle is handed over in person unless otherwise agreed.

At handover, identity and driving entitlement are checked, and the condition of the vehicle may be documented with photographs or by other means. The customer may be given guidance on using the vehicle where needed.

The customer should, where possible, inspect the vehicle on receipt and report any defects observed to LuxCar before starting to drive. If defects are not reported, defects found after the rental are, as a rule, considered to have been caused by the customer, unless the nature of the defect suggests otherwise.

The vehicle must be returned at the agreed time and to the agreed place, together with its keys and all equipment supplied. If no place has been separately agreed, the vehicle must be returned to the place where it was handed over.

The customer remains responsible for the vehicle and keys until LuxCar has received them and acknowledged receipt, unless otherwise agreed.

If the vehicle and keys are left, for example, at an airport or another agreed location before LuxCar takes receipt, the customer must follow LuxCar's return instructions and ensure the vehicle is appropriately secured. Where required, the customer must be able to demonstrate compliance with the security and return instructions.

If damage, theft or another event occurs before LuxCar has physically taken receipt, as a result of the customer's actions or neglect, the customer may be liable for it under these terms and applicable law. In such situations, the customer must be able to show that they complied with the terms.

LuxCar may carry out the final condition inspection later if the customer is not present or the circumstances do not allow a proper inspection.

If the vehicle is received in a condition that cannot be properly inspected due to, for example, snow, ice, dirt or darkness, LuxCar may move the car to a garage or another suitable space and carry out the inspection once conditions allow.

Damage discovered later does not in itself show that the customer caused it. LuxCar assesses the existence and timing of the damage and the customer's liability on the basis of the available documentation.

If the damage is covered by the €0 Damage Excess protection, no excess is charged to the customer for it.

The rental period cannot be shortened in a way that would create a right to a refund of the rental charge for an early return.

The rental period may be extended only with LuxCar's prior approval and provided the vehicle is available. The price of the extended rental period may differ from the price of the original booking.

The customer may not extend the rental without LuxCar's approval.

The customer must return the vehicle at the agreed time.

If the vehicle is returned late without LuxCar's prior approval, LuxCar may charge additional rent for the excess time according to the current price list, as well as a fixed late-return fee of €1,000.

Being late does not entitle the customer to continue using the vehicle without LuxCar's approval. Unauthorised use of the vehicle may lead LuxCar to notify the authorities in order to locate and recover the vehicle.

LuxCar delivers and collects the vehicle free of charge within a 30-kilometre radius of Rovaniemi, unless otherwise agreed.

Beyond 30 kilometres, the charge is €2/km for the entire distance. For example, at a distance of 40 kilometres the charge is €80.

Delivery and collection are available up to 500 kilometres from Rovaniemi.

The booking confirmation states the number of kilometres included in the rental without additional charge.

The vehicle may be used in Finland in normal traffic and on roads designated for driving, unless otherwise agreed in writing in the booking.

The vehicle may not be used in areas or conditions where driving requires off-road driving or where the risk of damage to the vehicle is exceptionally high.

Driving outside Finland requires LuxCar's prior written approval.

A border-crossing fee of €100 per rental is charged, unless otherwise agreed in writing.

An approved border crossing does not automatically mean that all terms relating to damage protection, roadside assistance or a replacement vehicle apply in the destination country.

LuxCar will inform the customer of any known restrictions before approving a border crossing.

Taking the vehicle outside Finland without LuxCar's permission is a material breach of contract.

The vehicle must be used with care, lawfully and in accordance with the manufacturer's intended use.

Only drivers approved by LuxCar may drive the vehicle.

The vehicle may not be used, for example:

• in competitions or track driving
• for drifting or burnouts
• to deliberately induce skidding
• for off-road driving
• for commercial transport or other professional use without LuxCar's prior written approval
• for unlawful activity
• for driving instruction without LuxCar's approval
• for towing without permission
• to exceed the load permitted by the manufacturer
• to alter or manipulate the vehicle's systems or structures.

The vehicle must always be locked when parked and parked safely.

The vehicles are fitted with tyres appropriate to the season and, where needed, other equipment intended for winter driving. It is the customer's responsibility to check that the tyres are suitable for the traffic conditions, especially in autumn and spring when conditions vary. Driving on tyres unsuitable for the conditions is not permitted.

The driver must always adjust speed and driving style to the weather, visibility, road condition and traffic situation.

The customer may not deliberately test the vehicle's performance on slippery or otherwise dangerous surfaces.

The fuel policy is full-to-full.

The vehicle must be returned with a full tank.

Missing fuel is charged at €3 per litre plus a €15 refuelling fee.

For electric and hybrid vehicles, the stated charge level applies.

The customer is liable for costs caused by using the wrong fuel or an incorrect charging method.

Child safety seats and booster seats are available on request, subject to availability.

The customer is responsible for ensuring that children are transported in accordance with applicable legislation.

Pets must be agreed with LuxCar in advance.

Pets must be transported in an appropriate carrier that protects both the animal and the vehicle's interior.

The customer is liable for damage caused by a pet and for cleaning costs beyond normal use.

LuxCar provides 24/7 roadside assistance.

Roadside assistance may include, for example, jump-starting, towing and help with tyre failures.

The customer must use the roadside assistance number provided by LuxCar before arranging other help, unless an immediate safety situation requires otherwise.

If the vehicle breaks down for a technical reason beyond the customer's control, LuxCar will aim to arrange an appropriate solution. An identical car cannot be guaranteed, but LuxCar will aim to provide one where possible.

The customer must contact LuxCar as soon as possible when a technical fault, breakdown or other vehicle-related problem arises. Depending on the situation, LuxCar may give the customer instructions on the necessary measures or repairs.

Repairs may not be ordered without LuxCar's approval, unless immediate safety requires it.

Accidents and damage must be reported to LuxCar without delay.

Where necessary, the customer must contact the authorities, document the incident, collect the details of the other parties involved and provide LuxCar with the information requested.

€0 Damage Excess – in accordance with the terms and limitations of the rental agreement.

The damage protection included in the rental gives the customer a €0 excess for each individual damage event, to the extent the damage is covered by the protection.

The protection does not cover, for example:

• damage caused intentionally
• gross negligence
• driving under the influence
• driving without a valid driving entitlement
• damage caused by an unauthorised driver
• competition or track driving
• drifting, burnouts or deliberately induced skidding
• off-road driving
• use of the wrong fuel
• loss of keys
• intentional or grossly negligent damage to the vehicle's interior
• material failure to report damage
• manipulation of safety or anti-theft systems.

€0 Damage Excess does not cover costs that fall outside the scope of the damage protection in any case.

The damage protection covers damage to the tyres, wheels, windscreen, side windows, mirrors, sunroof and underbody occurring in connection with proper use, to the extent that the damage falls within the scope of the damage protection.

Theft of the vehicle must be reported immediately to LuxCar and the police.

The customer must hand over to LuxCar the keys in their possession and any other information reasonably requested to investigate the matter.

Keys must be kept safely.

Reasonable costs arising from a lost or damaged key are not covered by the €0 Damage Excess protection.

The customer may be liable for the costs of, for example, a new key, programming, towing, unlocking and relocating the vehicle.

Locking the keys inside the vehicle is not covered by the free roadside assistance.

If the loss of keys or the customer's material negligence contributes to a theft, €0 Damage Excess may not apply.

The customer is responsible for the following incurred during the rental:

• parking fees
• parking fines
• private parking-control fees
• speeding and other traffic fines
• tolls
• congestion charges
• overload fees
• other road-use and administrative charges.

LuxCar may additionally charge a reasonable handling fee if it has to process a charge belonging to the customer.

Transporting the vehicle by ferry, ship, train or a similar means of transport requires LuxCar's prior written approval.

The customer is responsible for the charges arising from the transport.

The customer is responsible for the proper use of the vehicle's interior and equipment.

No separate fee is charged for the normal cleaning needed after a rental.

If the vehicle is returned exceptionally dirty or with, for example, animal hair, strong odours, liquids, stains or other soiling beyond normal use, LuxCar may charge the reasonable costs of the extra cleaning.

Normal wear and tear does not give rise to liability for the customer.

The customer is liable for damage beyond normal wear, such as torn upholstery, burn damage, liquid damage and broken equipment, to the extent the damage is the customer's responsibility.

Smoking and vaping are prohibited in the vehicle.

A €500 cleaning fee is charged for breach of this prohibition.

If the actual direct cleaning or odour-removal costs exceed this, LuxCar may charge the reasonable additional costs.

The customer must monitor the vehicle's warning lights and other notifications and stop driving if continuing could cause danger or further damage.

Technical faults or abnormal behaviour must be reported to LuxCar as soon as possible. LuxCar may give the customer instructions for handling the situation safely or for the necessary repairs.

LuxCar aims to provide the vehicle stated in the booking.

A specific vehicle or exact model cannot be unconditionally guaranteed, for example due to a technical fault, damage, servicing, a safety reason or another justified reason.

If the booked vehicle cannot be provided, LuxCar will aim to offer a vehicle as equivalent as possible, or a better one.

If the replacement vehicle differs materially from the booked vehicle, the customer's statutory rights remain unaffected.

The customer is responsible for personal belongings left in the vehicle.

LuxCar is not liable for the loss of or damage to items left in the vehicle.

If the customer connects a phone or another personal device to the vehicle's Bluetooth, USB, navigation, entertainment or other information system, personal data such as contacts, call logs or navigation data may be stored in the vehicle.

The customer is responsible for deleting their own data before returning the vehicle.

LuxCar is not responsible for the customer's personal data remaining in the vehicle's systems to the extent the data was left there as a result of the customer's actions.

LuxCar vehicles may be fitted with GPS, positioning or telematics systems.

The vehicle may be tracked, for example, to prevent theft, locate the vehicle, investigate misuse and ensure safety.

These systems may not be disabled, damaged or manipulated.

LuxCar processes personal data in accordance with applicable data protection legislation.

Data may be processed, among other things, for bookings, payments, identity verification, damage handling, customer service and statutory obligations, and to ensure vehicle safety and prevent misuse.

Further details are provided in LuxCar's privacy notice.

LuxCar has the right to terminate the rental and demand the immediate return of the vehicle if the customer materially breaches the rental terms, uses the vehicle unlawfully, dangerously or contrary to the terms, fails to make a material payment, or otherwise endangers the vehicle or the safety of other persons.

If the rental ends due to a material breach of contract attributable to the customer, the customer is, as a rule, not entitled to compensation for the unused rental period, and LuxCar may be entitled to charge the reasonable costs arising from the return of the vehicle and the breach of contract.

If LuxCar is unable to hand over the booked vehicle at the agreed time for a reason attributable to LuxCar, LuxCar will primarily aim to arrange an equivalent replacement vehicle.

If this is not reasonably possible, the customer may be entitled under applicable legislation to a refund of the rental charge or other compensation.

LuxCar is liable for loss or damage caused to the customer only to the extent required by applicable legislation.

LuxCar is not liable for indirect or consequential loss or damage.

LuxCar is not liable for delays in or prevention of the service to the extent caused by an exceptional event beyond LuxCar's reasonable control.

Such events may include, for example, natural disasters, orders of the authorities, war, strikes, and serious traffic or infrastructure disruptions.

LuxCar will aim to offer an alternative solution where possible.

Where a charge is determined by the price list of a third party, an authority or a service provider, the customer may be charged the actual amount together with any handling fee stated in these terms.

Post-rental charges must be based on an actual event or on the customer's contractual or statutory payment obligation. On request, LuxCar can explain the basis for a post-rental charge.

After the booking has been confirmed, LuxCar may charge the customer only costs arising under the rental terms, the booking confirmation, additional services requested or approved by the customer, or events for which the customer is responsible.

Before the booking is confirmed, the customer is informed of the price of the booking and of the mandatory charges known to LuxCar at the time of booking.

Promotional and discount codes applied at the time of booking are included in the price shown.

The special terms of a promotion must be complied with at the time of vehicle pick-up.

If the terms of the promotion are not met, LuxCar may remove the discount and offer the customer the option of continuing the rental at the normal price.

The cancellation terms are:

• 7 days or more before the start of the rental: refund less a €15 cancellation fee
• 3–6 days before: 50% refund
• 2 days before: 25% refund
• 0–1 days before: no refund.

If the amount paid is less than €15, it is not refunded due to the minimum cancellation fee.

These terms apply to the extent that mandatory legislation does not entitle the customer to a better remedy.

A booking may be changed with LuxCar's approval and subject to availability.

A change may affect the price of the rental, the vehicle model, availability and other terms of the booking.

The vehicle model cannot be guaranteed in connection with a change unless LuxCar has confirmed it in writing.

LuxCar holds the booking for 2 hours from the stated pick-up time. After this, the vehicle cannot be guaranteed. Where possible, LuxCar will aim to offer an alternative vehicle, whose model, availability and price may differ from the original.

The customer must notify LuxCar of a delay as soon as possible.

If the customer does not collect the vehicle and does not report a delay, the booking is treated as a no-show, for which the rent paid is not refunded, unless the customer is entitled to a remedy by law.

LuxCar can also provide the vehicle with a professional chauffeur.

In addition to these terms, service-specific terms apply to the chauffeur service and are communicated to the customer before the booking is confirmed.

The customer must notify LuxCar of a problem as soon as possible.

Complaints should be made in writing by email within 30 days of the last day of the rental.

This time limit does not restrict the customer's statutory rights.

If the handling of a complaint is suspended for more than 30 days for a reason attributable to the customer and no continuation has been agreed, LuxCar may close its internal handling of the matter.

LuxCar seeks to resolve disputes primarily through written negotiation.

A consumer may use the services of the Finnish Consumer Disputes Board within its jurisdiction.

If a dispute cannot be resolved amicably, the matter may be brought before a competent Finnish court and resolved under Finnish law.

If any provision of these terms is found to be invalid or unreasonable, the remaining terms continue in force.

An invalid or unreasonable provision is applied only to the extent permitted by law.