Frequently Asked Questions
How LuxCar Works
Booking, delivery, driving and what happens on the road, answered in plain English.
These answers summarise our Rental Terms and Chauffeur Service Terms; the terms prevail.
Booking
Choose your dates on the booking page to see the full fleet with live availability and book directly. A chauffeur can be added to any car as an add-on service in the same booking; with the Mercedes-Maybach GLS and the Land Rover Defender the chauffeur is already included. A self-drive booking is confirmed once the rental charge has been paid in full. If you would rather have a tailored proposal, or a chauffeured journey planned around your itinerary, send an enquiry or message us on WhatsApp and a member of the house replies personally with a quotation and a booking confirmation.
We accept debit and credit cards, invoice and bank transfer. Cash is not accepted.
Yes. Every self-drive car in the fleet can also be booked with a professional chauffeur. The Mercedes-Maybach GLS and the Land Rover Defender travel chauffeur-only. A chauffeured journey is, as a rule, quoted as one tailored total price and follows our chauffeur service terms in addition to the rental terms.
A self-drive rate includes the kilometres stated in your booking confirmation, damage protection with a €0 damage excess, seasonal tyres and equipment, 24/7 roadside assistance, and delivery and collection within 30 kilometres of Rovaniemi. If you choose Levi/Kittilä, Ruka/Kuusamo or Ivalo/Saariselkä as your delivery or collection location when booking, that fee is already included in the confirmed price. Fuel is full-to-full: the car is handed over full and returned full. Child seats and booster seats are available on request at no extra charge; mention them when booking.
A chauffeured journey is priced as one total: the car, a professional chauffeur, the agreed service period and area, and the ordinary running costs such as fuel and parking, unless the booking confirmation states otherwise.
The model you book is the model we aim to hand you; colour and powertrain may vary with availability. If a particular powertrain matters to you, ask the house and we confirm it in your booking. If the booked car cannot be provided for a technical, safety or servicing reason, we arrange a car as equivalent as possible, or a better one; your statutory rights remain unaffected if the replacement differs materially.
Collection & delivery
Wherever suits your journey. Delivery and collection are free within 30 kilometres of Rovaniemi, and the fee for Levi/Kittilä, Ruka/Kuusamo and Ivalo/Saariselkä is included when you select that location at booking. Any other address is quoted on request; beyond 30 kilometres from Rovaniemi the charge is, as a rule, €2 per kilometre for the whole distance. Delivery is available throughout Finland, and pick-up or drop-off in Sweden or Norway is possible on request: send an enquiry and we will quote it.
The car is returned at the agreed time to the agreed place, with its keys and equipment. If no return place has been agreed, it is returned where it was handed over.
Yes. We hand the car over in person at your hotel, villa or airport, anywhere in Lapland. At handover we check your licence and identity, document the car's condition and, if you wish, walk you through the car. Please inspect the car on receipt and tell us about anything you notice before you drive off.
We have no fixed office hours: collection and return are agreed with you individually, at any hour. Between 21:00 and 07:00 an out-of-hours handover fee of €100 applies, as shown in the booking system. If the car is left at an airport or another agreed place before we take receipt, please follow our return instructions and make sure the car is locked and secured; you remain responsible for the car and keys until we confirm receipt.
Driving
The main driver must be at least 21 and have at least one year of driving experience, which we check from the issue date of your licence. Bring a valid driving licence and, on request, a passport or identity card. If your licence is not in English or does not use the Latin alphabet, an International Driving Permit is required alongside the original. An additional driver must meet the same requirements and is approved at handover.
It is your responsibility to make sure your licence is valid in Finland. Without the required documents the car cannot be handed over and prepaid charges are not refunded.
Yes. Every car is prepared for the season: premium winter tyres, full arctic equipment and, where fitted, pre-heating in winter; summer tyres once the snow is gone. In autumn and spring, when conditions vary, please check that the tyres suit the road, and always adjust your speed to the weather and visibility.
Only with our prior written approval. A border-crossing fee of €100 per rental applies unless agreed otherwise, and we will tell you about any restrictions before approving the trip; damage protection, roadside assistance and replacement-car terms do not automatically apply in the destination country. If your journey begins or ends in Sweden or Norway, tell us when you enquire and the approval and any fees are included in your quotation. Taking the car on a ferry or train also requires written approval. Within Finland the car is for normal roads; off-road driving is not permitted.
Yes. The fleet includes electric and plug-in hybrid cars, and the booking page shows what is available for your dates. The powertrain of a given model may vary with availability, for example a petrol or a hybrid version; if a particular powertrain matters to you, ask the house and we confirm it in your booking. An electric or plug-in hybrid car is returned at the charge level stated in your booking confirmation.
On the road
Call the 24/7 roadside assistance number; you receive it with your rental documents, at the latest at handover. It covers, for example, jump-starting, towing and tyre failures. If the car cannot continue for a technical reason beyond your control, we arrange a solution and aim to provide an equivalent car where possible. Please contact us before ordering any repairs, unless immediate safety requires otherwise, and report any accident or damage to us without delay.
The security deposit is €500 for every car, held on a credit card in the main driver's name; debit cards are not accepted for the deposit, and the card must remain valid for two months after the rental ends. Damage protection with a €0 damage excess is included, so for damage within the protection nothing is charged to you.
The protection does not cover, among other things, intentional or grossly negligent damage, driving under the influence or without a valid licence, an unauthorised driver, off-road or track driving, use of the wrong fuel, or lost keys. Fines, parking and road-use charges incurred during the rental are yours.
Changes & cancellations
A booking can be changed with our approval and subject to availability; a change may affect the price and the car. Cancellations are refunded as follows: seven days or more before the rental, in full less a €15 cancellation fee; three to six days before, 50 %; two days before, 25 %; the day before or on the day, no refund. The same scale applies to chauffeured journeys unless your booking confirmation states otherwise; tailored multi-day journeys may carry their own cancellation terms.
Let us know as soon as you can. A self-drive booking is held for two hours from the stated pick-up time; after that the car cannot be guaranteed, though we will offer an alternative where possible. If you neither arrive nor let us know, the booking counts as a no-show and the rent is not refunded.
On a chauffeured journey the chauffeur waits 30 minutes as standard, or 60 minutes from landing at an airport; give us your flight number and we follow the flight and adjust the pick-up to any delay.
Something we have not answered? Ask the house by WhatsApp or email, or check your dates on the booking page.